When you contact us with a comment or question, we collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.
We collect your name, phone number, email address, a password of your selection, the date and time of account creation and the IP address of the device used for account creation. We use this information to administer your account, to enable your access to the Trubicars Platform, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account. You may choose to register for an account via a third- party social media network, including Facebook and Google+ (“Social Media”). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to the Trubicars Platform.
We collect information relating to any bookings you do on the Trubicars Platform, including the IP address of the device used to create the booking to help protect against theft, fraud and unauthorized access to an account, and payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. If you are booking an in-car lesson, we collect the physical address to which you requested pick up and drop off. We use this information to complete your booking, and to allow you to select previously entered addresses for future bookings.
You agree that we may use your personal information to let you know about our other events, products and services that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by telephone, SMS/MMS and email and if you use our mobile application, via push notification. It is always your choice whether to receive or to continue receiving such marketing materials and updates from Trubicars. We will not send you any direct marketing communications unless you have separately consented to receive such communications or such consent has been deemed to have been given under applicable law. If you no longer wish to receive direct marketing communications, you can opt-out using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by replying with the word “STOP” to an SMS/MMS or by following other provided instructions).
We may offer you the opportunity to submit a review on the Trubicars Platform. When your review is published, the content and the given name you entered when creating your account will be publicly displayed. You also consent to us using such reviews in any marketing or advertising materials.
In connection with a job application or related inquiry, you may provide us with personal information including a resume, cover letter, or similar employment-related materials. This information will be used for the purposes of processing and responding to your application for current and future career opportunities, and to manage any ongoing working relationship.
You may apply to become an independently contracted school onboarding specialist by providing us with your name, phone number, email address, driver’s license, proof of work eligibility, banking information as well as other contractor-related materials. We use this information for the purpose of processing and responding to your application, and to manage any ongoing contractor relationship.
You may apply to become a school partner on the Trubicars Platform by providing us with your name, phone number, email address and other important materials. In most instances, this information is not considered personal information. We use this information for the purpose of processing and responding to your application, and to manage any ongoing relationship.
Please be aware that, even if you opt out of interest-based advertising, you may continue to receive ads from us, but they will not be served using interest-based information about you. Also, to successfully opt out, you must have cookies enabled in your web browser. If your browser is configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser, your opt-out instruction may not, or may no longer, be effective. Your opt-out selections only apply to the web browser you use so you must opt out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt out again.